You can check the balance, expiry date and transaction history of your The Perfect Gift Card via our website, plus also to view the transaction history and your cards expiry date.

1. Ensure your card has sufficient balance to cover the cost of the transaction.
2. Swipe your card via the payment terminal and select ‘Savings’
3. When prompted, enter the 4-digit PIN located under the scratch panel on the rear of the card.
   
   

The Perfect Gift Card can be used to make purchases at any merchant within Australia, who accept eftpos (subject to the merchant’s discretion).

Some merchants may choose not to accept eftpos Gift Cards.

The Perfect Gift Card cannot be used online, or to withdraw cash via an ATM’s or eftpos facility (i.e., cash out in-store).

No.  The Perfect Gift Card cannot be used to withdraw cash via an ATM or eftpos facility (i.e., cash out in-store).

No. The Perfect Gift Card can only be used in store when the physical card is present and swiped through the payment terminal.

Any cards activated up until 30th March 2018, will have a twelve (12) month expiry period. Any cards activated from 31st March 2018, will have a three (3) year expiry period from the date of issue.

You can view your cards expiry date as well as available balance and transaction history via our website.

If the transaction declines, there are a few possible reasons for this:

1. Does the merchant accept eftpos Gift Card payments?
   1. Not all merchants may choose to accept eftpos Gift Cards. In this event, you as the customer will need to provide another payment type that the merchant accepts.
       
       
2. Is the merchants eftpos facility ‘online’?
   1. All eftpos Gift Card transactions must be made via a payment terminal that is online and connected to the eftpos payments network. If the merchant’s terminal is offline, you as the customer will need to provide another payment type that the merchant can accept.
       
       
3. The Perfect Gift Card’s magnetic stripe may be damaged.
   1. Please ‘contact us’ via the website for further.
       
       
4. There may be insufficient funds left on the Perfect Gift Card for the transaction.
   1. Please check your Card balance via our website.
       
       
5. The Perfect Gift Card may have expired.
   1. Please check the expiry date of your Gift Card via our website

 
 The only time we will replace a Card is when:

• The Gift Card is valid (i.e., it has not expired).
• There is available balance remaining on the card; and
• The Cardholder is in possession of the physical card.
• The card is not working when swiped in store
• We have an obligation to replace the card as required by law

For further enquiries about replacement cards, please Contact us using the ‘contact us’ form on our website. Our team will respond to your enquiry within 24 hours (Monday to Friday) to assist.
 

Whatever value is left on the Gift Card after its expiry will not be available to you after the card expires. We encourage you to use your Gift Card before it expires.

You can view your cards expiry date via our website.

No. The Gift Card can be used until the balance reaches a nil value, no matter how small the balance. Some merchants may impose minimum amounts for eftpos transactions at their own discretion.

Lost or stolen Gift Cards cannot be replaced or refunded. Please refer to the terms and conditions on our website.

For The Perfect Gift Cards starting with card number 638947, we encourage card holders to register their card that in the event their card is lost or stolen, the card details are available, and our team can look at what options we may be able to offer you. We are not liable for any funds used on a card that has been lost or stolen. 

For The perfect Gift Card with a card number which starts with 638947 click here to register your card via My Prepaid Centre using the ‘PCN’ on the rear of your card.

You will need to supplement the additional value with cash or another payment method that is accepted by the merchant.

Yes, a summary of the terms & conditions is printed on the back of the Gift Card.

You can view the full terms & conditions on our website.

No, there are no fees associated with use of The Perfect Gift Card or checking the Gift Card’s balance or transactions. You can check your cards balance and transaction history on our website.

Each merchant will handle returns as per their own policies and may issue a cash refund or store credit.

No, the Gift Card cannot be used for recurring payments or direct debit bills. However, if it is a once off payment and is made in person, for example at the post office, where the store accepts EFTPOS payments – you may then use The Perfect Gift Card for this purpose, subject to the merchant’s discretion.