Frequently Asked Questions

The Perfect Gift Card is a pre-paid EFTPOS card that carries a certain amount of spending power. Each time the Gift Card is used to make a purchase, that purchase amount is deducted from the Card’s available balance. Once the value has been exhausted, it cannot be used for more purchases.

Always select “Savings” and when asked for the PIN, enter the 4-digit PIN that is under the scratch panel on the back of the Gift Card.

Yes. The retailer must use the EFTPOS pin pad provided when redeeming a Gift Card for goods or services as directed by the POS terminal.

EFTPOS is the financial platform on which The Perfect Gift Card operates on. These cards cannot be used online or for any ‘card not present’ transactions (mail or phone orders). By following the steps to redeem the Gift Card, and provided there is sufficient balance, the EFTPOS pin pad should return an authorised transaction message to the merchant.

The Gift Card can be used to make purchases at any EFTPOS merchant, subject to the merchant’s discretion. The Gift Card cannot be used to withdraw cash at ATM or EFTPOS facilities.

No, the Gift Card cannot be used to withdraw cash at ATM or EFTPOS facilities.

Yes. Each time you use The Perfect Gift Card, the purchase amount is automatically deducted from the Card balance as it is swiped through the EFTPOS pin pad and the transaction approved. If the transaction is declined the funds are not deducted as there is not enough balance to allow the transaction to be completed. You, the cardholder, can check the balance of your Gift Card online at It is recommended that you check your balance each time before using your Gift Card.

Check the following:

  1. The EFTPOS network may be off-line. You as the customer will need to provide another payment type or come back when the EFTPOS system is up. You cannot use the gift card when the system is off-line.
  2. The Gift Card’s magnetic stripe may be damaged. Please contact the Card provider at for further information.
  3. There may be insufficient funds left on the Gift Card for the transaction. Please check your Card balance online at
  4. The Gift Card may have expired. Check the expiry date on the back of the Card – which is calculated by adding one year from the Date of Issue. You can also find the expiry date by checking your Gift Card balance on

The only time the Card Provider will replace a Card is when:

  • the Gift Card is valid (i.e. it has not expired);
  • there is available balance remaining on the card; and
  • the Cardholder is in possession of the physical card.

Contact the Card Provider, Blackhawk Network, through the Contact Us section of this website and ensure you have the 18 digit number from the Gift Card as well as the 4-digit PIN found on the back of the card present as you will be required to provide this inform

You can check your Gift Card balance at by selecting ‘Gift Card Balance’ from the website’s navigation menu. You will then be prompted to enter the 18 digit number on the Gift Card as well as the 4-digit PIN found on the back of the card. The resulting search page will show the available balance remaining, as well as the most recent transaction summary.

Yes. You can view your Gift Card balance and transaction history at 

No. Gift Cards are partially redeemable. Within the Gift Card’s validity period, any available balance can be used for multiple purchases at any participating merchant.

Any cards activated up until 30th March 2018, will have a twelve (12) month expiry period. Any cards activated from 31st March 2018, will have a three (3) year expiry period

Whatever value is left on the Gift Card after its expiry will not be available to you. We encourage you to use your Gift Card before it expires.

No. The Gift Card can be used until the balance reaches a nil value, no matter how small the balance.

Lost, stolen, damaged or expired Gift Cards cannot be replaced or refunded. Please refer to the terms and conditions at

You will need to supplement the additional value with cash or another payment method that is accepted by the merchant.

Yes, a brief summary of the terms & conditions are printed on the back of the Gift Card. You can view the full terms & conditions at

No, there are no fees associated with use of The Perfect Gift Card or checking the Gift Card’s balance or transactions.

No. The Gift Card can only be used when the physical card is present.

Each merchant will handle returns as per their own policies and may issue cash refund or store credit. Funds cannot be returned to the Gift Card.

No, the Gift Card cannot be used for recurring payments or direct debit bills. However, if it is a once off payment and is made in person, for example at the post office, where the store accepts EFTPOS payments – you may then use the Gift Card for this purpose, subject to the merchant’s discretion.